This page addresses the most common technical issues for users of the HECOA website. Of course, if you cannot find the answer to your issue here, please do not hesitate to contact us via email. Simply respond to any email we have sent you and it will get to the right place.
If you have trouble logging in, please watch the video below or email us and we can help you.
If you have trouble getting a video to play, try switching browsers.
Please locate your event under the "Our Events" tab at the top, or watch this video.
If you did not get the confirmation email or are not receiving our emails, it is one of these two issues.
If you upgraded to Plus, but you are still showing as a Free/Basic member, watch this video.
If none of these questions/answers fixed your problem, please email us: seminars (at) hecoa (dot com)
Please understand that we will NOT be able to answer you when we are introducing a speaker or conducting a live session. Be patient. It's a good idea to email us before your session begins.